IT Issues
Generally, IT Issues are anything outside of studios and specialist equipment.
From password resets, computer issues, and Wi-Fi issues, to, ID Access Cards, Accounts, and more!
Media Issues
Generally, Media Issues are anything inside of studios and specialist equipment.
From photos and videos being put on the screens, headphones not working, and cameras not focusing, to, Studios not recording, support with setting up interviews and more!
Still not sure?
Email your question to support@globalacademy.com or choose 'General Support' on the submit a ticket page and we will get it to the right place!
If you have any issues or errors please submit a ticket here: support.globalacademy.com/support/tickets/new
Or email: support@globalacademy.com
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article